Refund policy

Effective from 1 October 2026

GoSaathi collects only a 10% booking advance. The remaining 90% is paid directly to the companion and is not collected or refunded by GoSaathi.

When you get your full advance back

• The companion declines your request.
• The companion doesn't respond within the response window (the request expires).
• The companion cancels a confirmed booking.
• You cancel before the companion accepts, or at least 24 hours before a confirmed booking.
• GoSaathi cancels the booking, or resolves a dispute in your favour (for example, a verified companion no-show).

How you get it back

• Refund to the original payment method via Razorpay, usually within 5–7 working days, or
• GoSaathi booking credit, added instantly. Credit is non-transferable, not withdrawable, and applied automatically to your next booking advance.

Any booking credit used for the original advance is always returned as credit.

No refund

• Cancellations by you less than 24 hours before a confirmed booking.
• A customer no-show marked by the companion and not overturned on dispute (disputes can be raised within 48 hours).

Timelines

• Booking credit is added instantly when you choose it.
• Refunds to your original payment method are started immediately and usually reach you within 5–7 working days, depending on your bank.
• If a refund fails at the bank, our team retries it or, if you agree, issues credit instead. You'll see the status on your booking page.

Disputes

If something went wrong, such as a no-show or an experience that didn't match its description, raise a dispute from your booking within 48 hours of the booking time. Our team reviews both sides and may refund the advance. See the Cancellation policy for no-show rules.

Questions and grievances